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When you call, you’ll be connected directly to one of our 24/7/365 US based East Coast team of eight helpdesk technicians who provide first and second level support for all clients with monitored systems. This team is not an answering service; they are trained IT professionals that would love the opportunity to assist you! For all calls, a support ticket will be opened or updated for the appropriate team member to assess your issue, ensure you receive timely/effective support, and are invoiced in accordance with your current IT Support Agreement plan. Our goal is to make sure that whenever you call, after-hours or on the weekend, we are here to help.
