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Our client is a mid-sized manufacturing company with approximately 100 employees and multiple office locations across the Southeast and Midwest. They supply critical components to a diverse, nationwide client base, including several Fortune 1000 companies with annual revenues exceeding $1 billion.
When we began our partnership, the company lacked a dedicated IT department. IT responsibilities were informally distributed among staff with limited technical expertise. This led to fragmented systems, inconsistent practices, and significant vulnerabilities. Backups were manual and untested, antivirus software was missing from most machines, and there was no spam filtering in place. These gaps posed serious risks to business continuity and data security.
Over the course of our long-term, multi-year engagement, we implemented a comprehensive IT strategy tailored to the company’s growth and operational needs. Some of the key initiatives included:
We introduced a structured helpdesk system to streamline issue reporting and resolution. This centralized platform improved communication between staff and IT support, reduced downtime, and provided valuable data for identifying recurring issues and planning future improvements.
We deployed a unified cybersecurity solution that allows our technicians to monitor and manage all endpoints from a single console. This ensures consistent policy enforcement, rapid threat detection, and simplified updates—greatly reducing the risk of breaches and outdated software.
To protect against data loss and downtime, we implemented a robust BCDR system. This includes automated, encrypted backups that are regularly tested and stored off-site in a SOC 2-certified data center. In the event of a failure, systems can be restored locally or spun up in the cloud, ensuring business continuity.
We enrolled all employees in ongoing security awareness training. These sessions educate staff on identifying phishing attempts, handling sensitive data, and responding to suspicious activity. This proactive approach strengthens the company’s first line of defense—its people.
We conduct regular evaluations of the IT environment to identify aging infrastructure, prioritize upgrades, and align technology investments with business goals. This proactive strategy helps the company avoid unexpected costs and ensures long-term scalability.
The impact of our partnership has been substantial:
Report Generation Time
Reduced by 91.7%
Through a strategic, long-term partnership, we’ve helped this manufacturing company transform its IT operations—enhancing security, efficiency, and resilience while keeping costs well below those of an in-house IT team.
Get in touch with our team to explore how we can support your business with tailored solutions.
